TALK TO US
We'd love to hear from you
​E-MAIL
support@metapharma.com
PHONE
Tel: 123-456-7890
FIND US
​ADDRESS
​
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FAQ
1
​How do I
place an order?
Placing an order with META Pharma is simple and efficient. Whether you're a healthcare provider, distributor, or medical institution, you can initiate your order by contacting our sales team directly via phone, email, or through our website's contact form. Once we receive your product requirements, our team will guide you through pricing, availability, and delivery timelines. For returning clients, we offer streamlined reordering processes and dedicated account support. To begin, simply reach out to us at orders@metapharma.com or call us at +60-XXX-XXXXXXX, and our customer service team will ensure your order is handled promptly and professionally.
2
Payment
& Shipping
At META Pharma, we aim to make your purchasing experience seamless and secure. We accept multiple payment methods including bank transfers, corporate purchase orders, and approved credit terms for registered partners. All payments are invoiced in Malaysian Ringgit (MYR) and must be completed prior to dispatch unless credit terms have been pre-approved.
Once payment is confirmed, we process and ship your order within 1–3 business days. We work with reliable logistics partners to ensure fast, trackable, and temperature-sensitive delivery across Malaysia. For bulk or urgent medical orders, we also offer priority shipping options. You’ll receive a confirmation email with tracking details as soon as your order is dispatched.
3
Secure Ordering
& Payment Options
Your trust is our priority. At META Pharma, all orders are handled with the highest standards of security and confidentiality. Our ordering system ensures that sensitive customer and transaction data is fully encrypted and protected. We offer secure payment options including:
-
💳 Bank Transfers (Direct to company account)
-
🧾 Corporate Purchase Orders (For registered institutions)
-
💼 Credit Terms (Subject to approval for recurring clients)
Each transaction is verified through our internal order confirmation process to ensure product accuracy, pricing transparency, and delivery scheduling. If you have any concerns about order security or need assistance, our dedicated support team is here to help.
4
Returns
& Refunds
At META Pharma, we are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a damaged, defective, or incorrect item, you may request a return or replacement within 7 days of delivery. To initiate a return, please contact our customer service team with your order number, product details, and reason for return.